Accessibility statement

At Grant St Grocer, we aim to deliver a positive experience and a warm welcome to all — whether you’re visiting us in person or online. We are committed to providing an inclusive environment wherever possible, regardless of age, ability, access needs, or allergy. Inclusion is a priority to our team and we continuously look for ways to remove barriers and enhance the Grant St Grocer experience, such as:

• Step-free access from the street into the café (a small ‘lip’ will be removed in August 2025), and ramps internally
• Seating arrangements that accommodate mobility aids and prams
• Acceptance of guide dogs and service animals
• Quiet area with low stimulation and low lighting
• Accessible bathroom facilities
• Assistance bell at the front door to alert staff to aid with opening the door

Further assistance is available upon request — just let us know how we can help.
If you see ways we can improve we welcome your feedback – please contact us on EMAIL at admin@grantstgrocer.com.au or PHONE (03) 5772 1526

Frequently Asked Questions

Are there steps to access the dining room? No, the inside dining room and bathrooms are step free.

Are there steps to access the bathroom? No, the inside dining room and bathrooms are step free.

Do you have an accessible bathroom? Yes we do. It has grab rails and is right hand sided.

Is the accessible bathroom left or right handed? Our accessible bathroom is right hand sided.

Do you have a communication aid board for people with a hearing impairment? Yes, we have a whiteboard to aid with communication.

Do you have large print menu? Yes, we have a large print menu.

Do you have a magnifying device for the menu? Yes, we have an A4 magnifying sheet to aid with reading our menu.

Do you allow assistance and companion dogs in the cafe? Yes, we allow registered assistance and companion dogs in the cafe provided they display their registration on them.

Are your tables at an appropriate height for wheelchairs and mobility scooters? Yes, we have a couple of different height tables suitable for wheelchairs and mobility scooters. All our tables are at the correct height for wheelchair users.

Do you have an area to dine that is noise buffered / low stimulation? Yes, we have an area sectioned off from the main dining area that is suitable for people who require low stimulation and lighting.

Is your cafe kid friendly? Yes, we have a small kids play area and a visual picture menu for easy reading by kids. We also have highchairs. Our change table is in our accessible bathroom with plenty of room for a pram and your other children to be with you.

Do you have a kids play area? Yes, we have a small play area with books, colouring in sheets and some toys.

Is your cafe accessible with a pram? Yes, our front door is wide enough for a double pram to fit through and there is enough room for a pram next to most of our tables. We have an assistance bell at our front door to alert our staff if you need assistance opening the door.

Is your cafe accessible with a mobility scooter? Yes, our ramped front door is wide enough for a mobility scooter and we are step free inside too. We have an assistance bell at our front door to alert our staff if you need assistance opening the door.

Is your cafe accessible with a walker? Yes, our ramped front door is wide enough for a walker and we are step free inside too. We have an assistance bell at our front door to alert our staff if you need assistance opening the door.